How do I login?
From the homepage, simply type your user login and password in the customer sign in form and click the "Sign In" button.

How do I get a user login and password?
From the home page, click on the "Get a FREE password" link and complete the registration form.

I forgot my password. What do I do?
From the home page, click on the "Forgot your password?" link underneath the Login area. Enter your user name in the form and we will email your password to you. For security reasons, we can only send this email to the address we have on file. If this email is no longer active or if you no longer have access to it, please contact Customer Service.

I forgot my user login. What do I do?
For security reasons, we cannot email your user name to you. Please contact Customer Service for assistance.

How do I contact Customer Service?
Click here or call 304-897-9911.

What is an Intelligent Application?
Intelligent applications provide a variety of scheduling and settings options that allow you to manage your phone service simply and easily. For example, the ability to schedule when a service is on or off. To learn more, Click here or on the Browse Applications button in the top menu.

How do I manage an Intelligent Application?
After you log in, simply click on the "Manage" button next to a particular application. Then you can control who calls you, when and where.

How can I add applications?
From the Browse Applications page, select the application you wish to purchase and click "Buy." Most new applications are active immediately.

What does Manage Account mean?
Your Manage Account page is where you maintain your personal information, such as your name and password, as well as your preferences. You may update this information at anytime.

Can I use this service 24 hours a day?
Yes. You can manage all of your applications 24 hours a day, 7 days a week, 365 days a year.

Can I use the service from work?
Yes. You can use the service anywhere you have Internet access.

Is it easy to manage my phone?
Yes. It is very easy to use the service. You can't disable or do any harm to your basic phone service - so give it a try!

What does it cost me to manage my account through this web site?
Nothing. There is no cost to use this web site, so use it as often as you like. If you want to add applications, a monthly charge may apply. Don't worry about unwelcomed surprises, though. All charges are clearly explained.